Help & Contact

Questions about your photo magnets or an order? Reach out and we’ll help.

Contact us

If you’ve already paid, include your Lock & Key Memories order number in your message.

Sending your photos

Open Custom Magnets, choose your set, and upload your photos. Preview and approve each crop, then add the set to your cart. Your photos and approved crops stay in this browser’s cart until checkout. Keep the page open while the site uploads your photos and prepares your order before opening Stripe Checkout.

Use the crop preview to check the framing, faces and edges of every photo. We print the crops you approve. For the 48 same-photo package, upload one photo to print on all 48 magnets.

Shipping

In your Cart, enter your delivery address and tap Get shipping quote. All orders are shipped. Shipping is added before payment; tax is calculated at Stripe Checkout. Use the same address at checkout. Production takes 3–5 business days; carrier transit time is additional and delivery dates are estimates.

Your magnets and production time

We make 2 × 3 inch rectangular photo magnets with a clear protective plastic film over the picture. Photos are cropped to fit the rectangle. Production normally takes 3–5 business days after payment and receipt of usable photos; shipping transit time is additional. If a photo needs replacing or an order is delayed, we’ll contact you.

For cancellations, damaged items or an incorrect order, see our Refund Policy.