Refund & Cancellation Policy

Effective October 2, 2026.

Cancellations before production

Contact us as soon as possible if you need to cancel. If production has not started, we can cancel and refund your order. Include your order number so we can check its status.

Custom orders after production starts

Because magnets are made using your photos, custom orders are final once production begins. We do not accept change-of-mind returns for correctly made custom products. Please check your photos, package selection and delivery address before payment. You approve the framing of each photo before checkout. We remain responsible for printing those approved crops correctly and addressing manufacturing defects.

Damaged, defective or incorrect items

If items arrive damaged, are defective, or do not match your order, contact us within 7 days of delivery with your order number, a description and photos of the issue. We will review the problem and arrange an appropriate remedy, such as a replacement or refund. Do not send items back before contacting us.

Shipping problems

Contact us if tracking shows a problem or a package is missing. We will help investigate with the carrier. If you notice an address error, contact us immediately; correction may not be possible after a label or shipment has been processed.

Refund processing

Approved refunds are processed to the original payment method through Stripe. The time until funds appear depends on your bank or payment provider. This policy does not limit any rights provided by applicable law.

Contact shoplockandkeymemories@gmail.com or call/text (209) 284-6992. Include your order number for order questions.